CRM: When Should Customer Service Run the Show?
Most customers think about CRM as a sales and marketing system. But in many industries, the customer actually has more contact with customer service. When should CS be running the CRM show, and what changes when they do?
Benioff trumpets Force.com platform's success
Salesforce.com CEO Marc Benioff on Thursday attempted to cement an image of the vendor as a full-blown application development platform provider, not merely a purveyor of SaaS (software-as-a-service) applications.
CRM Tips: How to Find the Right Analytics Tool
CRM systems typically have a built-in reporting engine, and some are pretty amazing considering they're driven entirely by browser-based wizards. Most systems have some sort of dashboard system that give executives a little eye-candy.
Salesforce.com announces 'Chatter' social-networking app
Salesforce.com opened up its annual Dreamforce conference on Wednesday by previewing Salesforce Chatter, a social-networking application the vendor dubbed a "Facebook for the Enterprise."
Cloud won't do for critical applications, SAP says
SAP does not expect mission-critical applications to move to the cloud in the near future, the company's chief technology officer said on Wednesday.
BONUS LINKS
| CRM
Netsuite CRM software provides a true 360 degree view of customers. |
| Lead Nurturing
Eloqua's lead nurturing process improves lead conversions. |
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Solaris Tip: Have Your Files Changed Since Installation?
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Where Google Chrome security fails: the password
I heard mention that the Chrome OS will have some sort of encryption available a la bitlocker. If it's possible to encrypt personal data using another password or key, then it may have potential for very secure data.... And Ubuntu has an 'encrypt home directory' option, perhaps google should follow suit.
- Dann
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