Doing More with Less – Automating IT Services in Your Midsize Business
This whitepaper will serve as an invaluable reference tool for IT professionals who want to ensure their success with an automation solution that fully meets the needs of their midsize business – without breaking the bank. Learn how to address the “big four” pain points for IT managers, the perils of point solutions, the power of services automation , questions to ask before choosing an IT automation solution, key requirements of an IT automation solution, and how to optimize your IT infrastructure.
Improving Customer Retention and Satisfaction
It is 5 times more expensive to acquire a new customer than to retain an old one. This Ziff Davis white paper explores the relationship between customer retention and the quality of technical support and reveals 12 crucial remote-support tools that enable your team to boost customer satisfaction.
Applying Remote Support Technology for Maximum Impact
Remote-support technology is a powerful tool for support delivery. But to yield maximum advantage the remote-support technology must be applied to the right type of problems. This ServiceXRG white paper explores 5 strategic applications of remote support that yield maximum benefit and how to measure their business impact.
Supporting Employees Anytime, Anywhere
New business demands require a new approach to end-user support. This is leading organizations to a remote service delivery model that leverages the Web and Saas technology.
People + Processes + Technology: Creating a Winning Formula for Customer Support
You might have the world's best support professionals or the most sophisticated technologies - but if you don't effectively combine the two, your service and support will be run-of-the-mill or even mediocre. This new SupportIndustry.com white paper explores the critical relationships between people, processes and technology and provides best practices for delivering superior service and support.
Why Your Firewall, VPN, and IEEE 802.11i Aren't Enough to Protect Your Network
Esther Schindler
If the comments are ugly, the code is ugly
claird
SVG a graphics format for 21st century
pasmith
Take Chrome OS for a test spin
Sandra Henry-Stocker
Solaris Tip: Have Your Files Changed Since Installation?
jfruh
Android fragments vs. the iPhone monolith
mikelgan
What Gizmodo missed about the Pro WX Wireless USB disk drive
Sidekick: The Good News & the Bad News
Either way you look at it Microsoft Data Center management did not follow standards or best practices in this failure. In which case it makes me wonder more about the outsourcing of corporate data much less personal data.
- mburton325
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