http://www.itworld.com/taxonomy/term/124/all xx http://www.itworld.com/hardware/85908/crm-when-should-customer-service-run-show Most customers think about CRM as a sales and marketing system. But in many industries, the customer actually has more contact with customer service. When should CS be running the CRM show, and what changes when they do? http://www.itworld.com/hardware/85908/crm-when-should-customer-service-run-show#comments CRM Hardware Software Opinion Tue, 24 Nov 2009 13:39:59 -0500 ITworld staff 85908 at http://www.itworld.com http://www.itworld.com/software/85436/benioff-trumpets-forcecom-platforms-success Salesforce.com CEO Marc Benioff on Thursday attempted to cement an image of the vendor as a full-blown application development platform provider, not merely a purveyor of SaaS (software-as-a-service) applications. http://www.itworld.com/software/85436/benioff-trumpets-forcecom-platforms-success#comments Business CRM Development Internet SaaS Software News Thu, 19 Nov 2009 18:40:08 -0500 ITworld staff 85436 at http://www.itworld.com http://www.itworld.com/crm/85253/crm-tips-how-find-right-analytics-tool CRM systems typically have a built-in reporting engine, and some are pretty amazing considering they're driven entirely by browser-based wizards. Most systems have some sort of dashboard system that give executives a little eye-candy. http://www.itworld.com/crm/85253/crm-tips-how-find-right-analytics-tool#comments CRM Software News Wed, 18 Nov 2009 15:40:07 -0500 ITworld staff 85253 at http://www.itworld.com http://www.itworld.com/software/85217/salesforcecom-announces-chatter-social-networking-app Salesforce.com opened up its annual Dreamforce conference on Wednesday by previewing Salesforce Chatter, a social-networking application the vendor dubbed a "Facebook for the Enterprise." http://www.itworld.com/software/85217/salesforcecom-announces-chatter-social-networking-app#comments Business CRM Development Internet SaaS Software News Wed, 18 Nov 2009 14:10:00 -0500 ITworld staff 85217 at http://www.itworld.com http://www.itworld.com/software/85203/cloud-wont-do-critical-applications-sap-says SAP does not expect mission-critical applications to move to the cloud in the near future, the company's chief technology officer said on Wednesday. http://www.itworld.com/software/85203/cloud-wont-do-critical-applications-sap-says#comments CRM Internet SaaS Software News Wed, 18 Nov 2009 10:40:41 -0500 ITworld staff 85203 at http://www.itworld.com http://www.itworld.com/crm/85075/svg-graphics-format-21st-century Misunderstood standard a likely basis for new wave of applications. http://www.itworld.com/crm/85075/svg-graphics-format-21st-century#comments CRM Software Analysis SVG XML mashup GIS Web Tue, 17 Nov 2009 14:50:11 -0500 claird 85075 at http://www.itworld.com http://www.itworld.com/software/84695/erp-investments-still-top-list-corporate-it-spending Forrester Research survey data shows that more than two-thirds of companies are still investing in their ERP systems--despite the recession, upgrade costs and maintenance fee complaints. http://www.itworld.com/software/84695/erp-investments-still-top-list-corporate-it-spending#comments Business Business intelligence CRM Software News Fri, 13 Nov 2009 13:40:01 -0500 ITworld staff 84695 at http://www.itworld.com http://www.itworld.com/software/84453/oracle-support-portal-woes-could-erode-users-trust Oracle's seemingly botched migration to a new My Oracle Support portal this week has users worldwide hopping mad over what they are calling severe performance and access issues. http://www.itworld.com/software/84453/oracle-support-portal-woes-could-erode-users-trust#comments Career CRM IT management/strategy Software Analysis Wed, 11 Nov 2009 17:39:48 -0500 ITworld staff 84453 at http://www.itworld.com http://www.itworld.com/crm/84438/crm-how-marriott-broke-down-customer-data-siloes Make every interaction meaningful: It's the Marriott philosophy. This is not an easy task given the multitude of Marriott brands and the plethora of campaign management tools used to contact customers. By partnering with brand leaders and marketing leaders, Marriott's IT department built a unified framework for engaging with customers. The project enabled Marriott to exceed its revenue goals while sending customers fewer, more targeted communications. http://www.itworld.com/crm/84438/crm-how-marriott-broke-down-customer-data-siloes#comments CRM Software Case study Wed, 11 Nov 2009 16:10:21 -0500 ITworld staff 84438 at http://www.itworld.com http://www.itworld.com/software/83335/microsoft-pushes-switchover-deal-crm-online Microsoft is trying to steal away Salesforce.com and Oracle CRM on Demand customers with a new offer that will provide them with six months' access to its own CRM Online application at no charge if they sign a 12-month contract. http://www.itworld.com/software/83335/microsoft-pushes-switchover-deal-crm-online#comments CRM Internet SaaS Software News Tue, 03 Nov 2009 10:10:40 -0500 ITworld staff 83335 at http://www.itworld.com