http://www.itworld.com/taxonomy/term/36/all xx http://www.itworld.com/server-and-data-center/83779/faster-cheaper-and-easier-maintain This paper will explore the performance characteristics, energy demands and maintenance requirements of today's new, energy-efficient servers, and their potential impact on cost-containment strategies such as refresh-cycle adjustment. Download the whole report! Business intelligence IT management/strategy Server and data center energy-efficient HP servers Thu, 05 Nov 2009 16:46:56 -0500 jmcguirk 83779 at http://www.itworld.com http://www.itworld.com/saas/83775/cdc-adopts-new-near-real-time-flu-tracking-system The Centers for Disease Control have settled on a private, nationwide database with the electronic medical records of 14 million people run by General Electric in order to track potential outbreaks of the H1N1 virus. http://www.itworld.com/saas/83775/cdc-adopts-new-near-real-time-flu-tracking-system#comments Business Business intelligence Internet SaaS Software News Thu, 05 Nov 2009 16:10:25 -0500 ITworld staff 83775 at http://www.itworld.com http://www.itworld.com/hardware/83403/microsoft-sets-sql-server-2008-r2-preview Microsoft this month will release another CTP of SQL Server 2008 R2, this one feature complete and including new business intelligence integration tools and master data management features. In addition, two highly scalable editions will be introduced. http://www.itworld.com/hardware/83403/microsoft-sets-sql-server-2008-r2-preview#comments Business intelligence Hardware Operating systems Software Windows News Tue, 03 Nov 2009 15:10:18 -0500 ITworld staff 83403 at http://www.itworld.com http://www.itworld.com/business-intelligence/83383/improving-customer-retention-and-satisfaction It is 5 times more expensive to acquire a new customer than to retain an old one. This Ziff Davis white paper explores the relationship between customer retention and the quality of technical support and reveals 12 crucial remote-support tools that enable your team to boost customer satisfaction. Business intelligence IT management/strategy Networking applications BI networking Tue, 03 Nov 2009 12:59:51 -0500 jmcguirk 83383 at http://www.itworld.com http://www.itworld.com/business-intelligence/83382/applying-remote-support-technology-maximum-impact Remote-support technology is a powerful tool for support delivery. But to yield maximum advantage the remote-support technology must be applied to the right type of problems. This ServiceXRG white paper explores 5 strategic applications of remote support that yield maximum benefit and how to measure their business impact. Business intelligence IT management/strategy Networking applications BI networking Tue, 03 Nov 2009 12:57:19 -0500 jmcguirk 83382 at http://www.itworld.com http://www.itworld.com/business-intelligence/83381/supporting-employees-anytime-anywhere New business demands require a new approach to end-user support. This is leading organizations to a remote service delivery model that leverages the Web and Saas technology. Business intelligence IT management/strategy Networking applications BI networking Tue, 03 Nov 2009 12:54:07 -0500 jmcguirk 83381 at http://www.itworld.com http://www.itworld.com/networking/83380/people-processes-technology-creating-a-winning-formula-customer-support You might have the world's best support professionals or the most sophisticated technologies - but if you don't effectively combine the two, your service and support will be run-of-the-mill or even mediocre. This new SupportIndustry.com white paper explores the critical relationships between people, processes and technology and provides best practices for delivering superior service and support. Business intelligence IT management/strategy Networking applications BI networking Tue, 03 Nov 2009 12:50:51 -0500 jmcguirk 83380 at http://www.itworld.com http://www.itworld.com/business-intelligence/83379/streamline-your-business-innovative-tools Citrix Online has put together a practical guide that explores how Web-based solutions have enabled real companies to achieve remarkable results, such as reducing cost per sale by 75 percent; improving productivity by 10 percent and increasing revenue by $1 million. Continue reading. Business intelligence IT management/strategy Networking applications BI networking Tue, 03 Nov 2009 12:46:34 -0500 jmcguirk 83379 at http://www.itworld.com http://www.itworld.com/business-intelligence/83378/measuring-business-impact-support Customer support has long been a business mainstay. Yet, the business impact of support is seldom measured. This ServiceXRG White Paper explores the importance of quantifying the impact of support on your business. Business intelligence IT management/strategy Networking applications BI networking Tue, 03 Nov 2009 12:41:02 -0500 jmcguirk 83378 at http://www.itworld.com http://www.itworld.com/software/83218/more-jobs-vanish-its-gains-are-real-peoples-losses Improved IT means many jobs cut in this recession have been cut forever, some job hunters are now learning. While long-sought efficiency improvements have arrived, not everyone is celebrating. http://www.itworld.com/software/83218/more-jobs-vanish-its-gains-are-real-peoples-losses#comments Business intelligence CRM Software Feature Mon, 02 Nov 2009 13:40:08 -0500 ITworld staff 83218 at http://www.itworld.com