January 14, 2003, 11:51 AM — Trend Micro Inc. unveiled a range of new services and product updates Monday that it hopes will increase the company's appeal to enterprises burdened with the administrative task of preventing and cleaning up after virus outbreaks.
Trend is expanding its Enterprise Protection Strategy (EPS), a combination of products, services and centralized management tools that is designed to help IT managers thwart attacks from computer viruses and worms.
The company unveiled EPS in May. Customers can sign up for one of a range of support plans, depending on the size and security needs of their organization.
As part of the expansion, the EPS Outbreak Prevention Services were broadened to encompass file, Web and messaging servers running on the Solaris, Linux, and Windows platforms as well as users connected via broadband connections from remote offices.
Previously, the Outbreak Prevention Services program worked only for messaging servers on the Windows platform, according to Trend Micro.
The Outbreak Prevention Services distribute information on developing virus outbreaks to Trend Micro customers prior to the release of a virus pattern file. That information can be used to modify network configurations and prevent or lessen infection.
In addition to strengthening its prevention services, Trend announced that it is beefing up its Damage Cleanup Services, which help companies clean up after a virus outbreak.
EPS customers will now receive attack-specific cleanup templates through the Damage Cleanup Server, which interacts with and repairs infected machines. The templates guide customers in removing the remnants of attacks including Trojan-horse programs, registry entries and hidden user accounts that could be used to launch a new attack after the initial attack is thwarted and the damaged systems repaired.
The damage cleanup templates will also work with Trend's existing OfficeScan and ServerProtect products, according to Trend Micro.
Both the Outbreak Prevention Services and Damage Cleanup Services will be sold to customers as annual per-seat subscriptions that will cost between US$1 and $6, depending upon the number of seats sold, according to Steve Quane, product group manager at Trend Micro's Enterprise Services and Infrastructure group.
In selling its expanded EPS program, Trend Micro must be careful that it doesn't end up disparaging its antivirus protection abilities while it is promoting its damage cleanup technology, however, according to an analyst.
"Anybody in the antiviral industry must walk a balance in saying 'We can not only protect you from viruses, but help you clean up once we fail to protect you,'" said John Pescatore, vice president and research director for Internet security at Gartner Inc.