TCO reduction is Siebel's top priority, CEO says

By Stacy Cowley, IDG News Service |  On-demand Software

"It's comforting to know that they're starting to stabilize," said Charles Pierce, director of IT for GMAC Insurance, a Winston-Salem, North Carolina-based General Motors Corp. subsidiary.

GMAC Insurance has been a Siebel customer for two years. It's currently using version 6 and plans to upgrade sometime next year. Siebel's software has been working out fine for the company, Pierce said, though he questioned the rosy tone of Tom Siebel's pitch about the value of Siebel's technology.

"It's not quite as much fun as what he described," Pierce said.

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