IT's the services, stupid!

By Jeffrey Kaplan, THINKstrategies |  On-demand Software

It is widely-held knowledge that it has taken IBM over ten years to invert its operations to become the leading service-solution provider in the industry. HP would like to compress the process into half the time. Others will be lucky to succeed at all. But it will be increasingly important that they move in this direction, or risk being left behind and out of synch with enterprises' changing demands.

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