New holiday online shopping trends emerge

Vendors and researchers have detected various new trends at play in online retail shopping this holiday season, such as shoppers' increased use of search engines and comparison shopping services to make better informed buying decisions. Not all trends are encouraging, however, such as a disconcertingly high percentage of shoppers willing to buy from spammers.

What no one seems to dispute is that online retail shopping has grown significantly this holiday season over last year's period, a fact verified by various market researchers. For example, comScore Networks Inc. expects non-travel retail spending to grow by between 23 percent and 26 percent to between US$15.1 billion and $15.5 billion in November and December of this year, compared with last year.

Last week in particular (Dec. 13 through Dec. 17), online retail sales shot up 49 percent compared with the corresponding period last year, said Dan Hess, senior vice president at comScore. He attributed the week's robust growth to two factors: shorter shipping times and improved options to buy online and pick up the merchandise at a bricks-and-mortar store.

The shorter shipping times prompted buyers to shop more last week with the confidence that the products would arrive in time for the holidays, Hess said. "There has been extensive work done behind the scenes by retailers and shippers to shave days off of shipping timelines and effectively communicate them to consumers," he said. "The days of online retailers not meeting their product-delivery commitments are becoming a distant memory."

Meanwhile, many major online retailers have improved their options to buy online and have the buyer pick up the products at a local store, which eliminates shipping costs and shipping wait time, Hess said. "This is not a new option this year, but it has been perfected by more retailers than ever before, including some which were experimenting with it in years past, and consumers have really taken to the option."

In what must sound like music to online retailers' ears, online shoppers for the first time planned to spend more of their holiday shopping budget online (53 percent) than offline, according to an America Online Inc. survey conducted in August and September. The study also found that shoppers planned to spend on average 6.5 percent more online this holiday season than last year, although they cut their overall budget for both offline and online holiday purchases by 3.6 percent, compared with last year.

While spending is undeniably up, so is shoppers' willingness to take advantage of search engines and comparison shopping sites, a trend identified by several organizations.

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