Any sort of flexibility in billing and payment methods ought to be significantly beneficial in encouraging business travelers to use hotspots, MacMillan said. "Any flexibility in usage or charging is sorely needed and will increase uptake," she said.
Increased awareness of Wi-Fi should also help, not only in making hotspots more acceptable for end users but also for IT departments. Currently, many IT departments are simply banning the use of hotspots because they haven't been able to formulate a company policy for how workers should be allowed to use them. As hotspots become more widespread and used, IT departments should begin to create internal policies for how mobile workers can use them, MacMillan said.