"Virtualization has allowed us to decrease our costs, increase our agility, increase time to market for new business applications and make changes more efficiently," said James Harrison, vice president for the Bank of New York's enterprise architecture group.
But even as users touted the benefits of virtualization, most agreed that issues around software licensing and support from ISVs (independent software vendors) for virtual environments still remains a major pain point.
"Right now we handle this on a vendor-by-vendor basis, but what we'd like to see is more of an industry standard model," said Lee Congdon, vice president, corporate technology for Capital One.
"Getting the ISVs' support was a problem and is still a problem. Even if you get a company to agree on a legal basis, getting the support people to support you is a problem," said Jon Stumpf, chief technology officer for American International Group Inc.