Capgemini to provide IT services for Google Apps

Google Inc. has formed a partnership with Capgemini SA, which will provide IT services to large businesses that adopt the Google Apps Premier Edition hosted suite of collaboration and communication software.

A new member of the Google Enterprise Professional program, Capgemini now offers training, support, integration and other services for Google Apps Premier Edition customers, the vendors plan to announce Monday.

The partnership with Capgemini, one of the world's largest IT services companies with over 75,000 employees in 32 countries, makes Google Apps more palatable to large organizations that prefer IT services providers to assist them with changes and additions to their large, complex IT architectures.

"Our overall partner strategy is to make sure that those customers that come on board have the services they need or request," said Kevin Smith, Google's head of enterprise partnerships.

In the case of Google Apps Premier Edition customers, some may hire Capgemini to help them with e-mail migration, with adding the suite to an existing single sign-on system, or with making sure that the Calendar component synchronizes properly with employees devices, Smith said.

Meanwhile, Capgemini, which generated revenue of US$10.4 billion in 2006, added Google Apps to the portfolio of products it supports because it believes that demand for software-as-a-service (SAAS) collaboration and communication suites will grow strongly in coming years, company officials said. For Capgemini, offering services for a SAAS suite like Google Apps Premier Edition is a natural extension of its broad expertise providing outsourced desktop support to more than 1 million [m] users worldwide, they said.

The Premier Edition, introduced in February, is a fee-based version of the Google Apps suite that is tailored for workplace use in organizations of all sizes. For $50 per user per year, it offers phone technical support, software interfaces for integrating suite components with other systems and more e-mail storage than the free Standard Edition.

As CIOs and IT managers in large companies warm up to the idea of these Web-hosted suites, global IT services providers like Capgemini are drawn to develop services for them, said Rebecca Wettemann, an analyst with Nucleus Research Inc.

"We'll likely see services providers start to recognize the opportunity to help implement these applications within enterprises, going beyond desktop management and delivering a heterogenous desktop to an organization," Wettemann said.

Google, which generates most of its revenue from the consumer market through online ads delivered via its search engines and partner Web sites, has decided to broaden its scope and become a provider of IT products for enterprises.

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