The reason for the Android upswing is due to the fact that employees pick their own smartphones. "It's less about the platform than what users want and what carrier relationships [such as family plans] are in place," Herema said. The fact that the top Android devices change each quarter shows the extent of the consumer-driven nature of smartphone purchases, even in the larger enterprises that typify Good's customer base. (The one Android device that has remained popular over the last year, likely due to its "world phone" capability, is the Motorola Droid 2 Global.)
WebOS has high interest within ITGood does not track BlackBerry or Windows Phone 7 devices, as its management tool does not manage those devices; Windows Mobile and Symbian devices have fallen to negligible levels, and WebOS devices make a very small percentage of decices deployed. But Good is hearing increasing interest by IT in WebOS, as companies contemplate Hewlett-Packard's decision to make WebOS run on smartphones, tablets (later this year), and PCs (in 2012). Herema said that HP's existing relationships with IT help keep up interest in the WebOS platform.
Tablet momentum is very strong, driven by both individuals and businessesThe even bigger momentum, though, belongs to tablets, which Good expects to account for 30% of the devices its customers manage by the end of the year. Tablets already account for about 20% of device activations at Good's customers. The iPad is by far the major tablet in use -- especially in health care and financial services -- with 99% of the tablet activations. But Good is seeing Motorola Xoom tablets picking up adopters, and it expects that as more Android 3.0 "Honeycomb" tablets ship, Android tablet adoption will rise.
iPads are typically considered "+1" devices, Herrema said, used in addition to a laptop. A typical scenario is that an iPad is used on a short business trip as the sole device, and on longer trips, the laptop is used at the hotel each morning and evening, while the iPad accompanies the employee at meetings and on customer calls during the day.