The Android update trap

Updating your version of Android can cause more problems than it solves. Be careful what you wish for.

By Jared Newman, PC World |  Mobile & Wireless

PCWorld counted 13 instances where phone makers or wireless carriers have suspended an update due to serious bugs. And that's only part of the issue. In many more cases, wireless carriers and phone makers are slow to notice problems after releasing updates--or they don't notice them at all, leaving their customers in the dark.

It's a hassle that Petty came to know firsthand, as he tried to bring his phone's problem to Samsung's attention. After making two calls to technical support representatives, both of whom said that they had never heard of the Galaxy S II's battery issues (despite widespread complaints in Android user forums), Petty mailed a letter to Dale Sohn, president of Samsung Telecommunications America.


Originally published on PC World |  Click here to read the original story.
Join us:
Facebook

Twitter

Pinterest

Tumblr

LinkedIn

Google+

Answers - Powered by ITworld

Join us:
Facebook

Twitter

Pinterest

Tumblr

LinkedIn

Google+

Ask a Question
randomness