August 30, 2013, 4:12 AM — Like some other Chinese brands, Xiaomi doesn't exactly have the easiest name for westerners to pronounce. But on Thursday, the name was spoken worldwide after the company hired a former Google executive to lead its global expansion.
The hiring is the latest in a string of successes for a company that only began selling Android phones in China two years ago. Xiaomi product launches are so anticipated in the country that its phones routinely sell out, forcing millions of customers to wait for more stock. Expectations for the company are also high, with some saying Xiaomi is China's answer to Apple.
But to expand outside its home market, Xiaomi faces a difficult road that other Chinese handset makers are still trying to navigate, according to analysts. They point to challenges with raising brand awareness, potential patent disputes, and whether Xiaomi can go head-to-head against foreign tech giants with a history of innovation.
"There's still some debate as to how much is Xiaomi an innovative company, and how much of their innovation is just really good public relations," said David Wolf, a technology consultant at public relations firm Allison+Partners. "I think we are coming to the point where we are going to find out."
Xiaomi, pronounced She-ow Me, means "Little Rice" in English and was created partly because of its CEO's dissatisfaction with the handsets he owned.
"If I don't feel the phones are good enough, I want to change it. But I myself don't have the power to change the phones," Xiaomi CEO Lei Jun said in an interview in May. "For example, if I gave my advice to Nokia's R&D vice president, will he change it? No, he won't change it."
"I wanted to force Nokia to do this, but they just wouldn't," he said. "Their model doesn't support this business."
As a result, Xiaomi founded itself on the idea of building phones by harnessing the power of user feedback. The company's handsets are installed with a customized version of Android called MIUI that Xiaomi engineers will update on a weekly basis with new tweaks and features culled from customer opinion.
The crowdsourcing model has been a major driver for Xiaomi's success, helping to generate word-of-mouth marketing and create loyal customers, according to Lei. But it is also an approach that he believes will be welcomed worldwide.
"If you are an American, and we go to the U.S. market, our product might not initially be good enough, but every week we will make changes, and so after a while I think Americans will think this product is very good," he said.