Microsoft disavows workaround for SkyDrive problems on Windows 8.1

The company has now posted troubleshooting steps on its official support discussion forum for affected users

By , IDG News Service |  

Microsoft has backtracked on a suggested fix it offered repeatedly on its support forum for over two months for users having problems with SkyDrive on Windows 8.1.

In a permanent message on the SkyDrive section of its support site, Microsoft now offers detailed troubleshooting steps for affected users.

At the end of the post, it also disavows a workaround its officials had been dispensing that involved backing up SkyDrive, deleting its root folder and files and restarting the application. "If you've previously seen the instructions below on other posts, please DO NOT use them as they are no longer valid for SkyDrive on Windows 8.1," the post reads.

Microsoft published the note on Dec. 20, two days after IDG News Service first reported that the support site by then had more than 120 active discussion threads about SkyDrive malfunctions following upgrades to Windows 8.1.

Until then, Microsoft hadn't addressed the topic with a permanently "pinned" message on the site, opting instead to dispatch its forum moderators to the individual discussion threads.

Asked at the time for comment, Microsoft said via email that it was "aware of a small number of people discussing these issues on forums" and that it was working with them individually, often by phone, to solve their issues. "Most people using Windows 8.1 and SkyDrive, however, are having a good experience," a spokesman wrote at the time.

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