5. Get ready to address the coming single-most-complex issue for IT in the mobile commerce era as the extension of e-commerce, PDAs and handhelds: translation software and portals. All the new devices involve the Web, but they either use particular standards for displaying Web information, or their limitations of speed and screen size require Web pages to be simplified, tweaked and reformatted. To meet users' needs here, IT must embrace Wireless Markup Language, Handheld Device Markup Language, Voice Extensible Markup Language and the Wireless Application Protocol. And more standards will come.
IT can't view the PDA and other new wireless devices as toys, intrusions or threats to the integrity of the enterprise clieent/server platform. Like the PC in the 1980s, people love these new devices and will use them regardless of IT. They'll then be mainly tools for personal productivity.
When IT takes the lead in welcoming PDAs and adapting its architecture, services and support of them, PDAs will become the powerful next generation of organizational tools. Just as the PC did.