December 11, 2000, 11:17 AM — Popular online auctioneer eBay is still working on a major system problem that
has disrupted service since last night.
A bulletin posted on an
target=NEW>announcement board by the company at 8:15 a.m. Pacific time said that it
still didn't have a "definite time for bringing the system back up," although
estimates were that that service should be restored around 2 p.m. "based on the nature
of the problem."
EBay's latest outage is its second major service disruption this week alone, and
continues a string of service outages that have plagued the company since the beginning
of this year.
Engineers working on fixing the latest problem believe they've finally identified
the cause, according to the bulletin posted today. Though the company didn't offer
details, earlier bulletins last night blamed a hardware issue relating to eBay's
Hardware-related problems have already caused several other outages at eBay this
year. The problems have ranged from failed memory and system boards to I/O subsystem
failures and disk crashes.
EBay's site is powered by Unix servers from Sun Microsystems Inc. The servers
include Sun's highest-end, 64-processor Ultra Enterprise 10000 systems, touted by the
company as fail-safe, reliable platforms for Internet applications.
Both Sun and eBay hadn't returned calls before deadline.