Calculating e-risk

February 13, 2001, 11:10 AM —  Computerworld — 

Even with strong security, e-business risk is a fact of life in today's interconnected business world. But the fundamental problem with managing this new form of business risk, say IT managers, is that there are no metrics and no standards to measure the level of risk.

Keeping the Faith

First Union Corp., whose core business is trust, can't wait for outside interests to determine risk metrics. So last year, the Charlotte, N.C.-based bank implemented Phase 1 of a risk-compliance program by standardizing policy and tracking compliance.

"We wanted to make it measurable whether files, systems and risk parameters are appropriate," says Pat Hymes, manager of distributed computing at First Union's information security division.

Hymes' team started by assessing whether its published operating system security policy was being followed using commercial and home-written software agents that report the state of the operating systems.

The agents reported back that "the general state of our operating system-level security wasn't very good," Hymes says. "A lot of the system administrators didn't even know security was part of their jobs. So we put together a training class."

This compliance data is now used to chart measurements, which are routed to department heads and IT leaders with bullet points that say, "Here are the common risk areas and here are our concerns," he adds.

Hymes' next step: Develop similar measurements for compliance in networks and applications and among employees.

Nevertheless, your board of directors needs to see that those bits and bytes they call "just data" are really the corporation's lifeblood. And they must get their arms around the ultimate cost to the business if that data were lost, stolen or altered.

"We need to make a model where e-business risk is wrapped in the cost of doing business -- like automobiles [that] transfer regulatory costs to the consumers," says Frank Reeder, who chairs both the computer system security and privacy advisory board at the U.S. Department of Commerce and the Center for Internet Security in Bethesda, Md.

But quantifying risk calls for statistics and benchmarks, things that are sorely lacking in this new era of e-business, says Paul Raines, head of global information risk management at Barclay's Capital, the investment division of Barclay's Group PLC in London.

"Most risk models so far have been qualitative: Define your assets by classifying your data sensitivity; define your risks [for] theft, disaster, hacking. Then you evaluate your site against these risks," Raines says. "To develop a quantitative model, you need data to determine chance and frequency. The problem is, there hasn't been historical data to draw from. The equivalent of actuarial tables will help."

The amount of data gathered concerning e-business risk is nowhere near the amount gathered during 100-plus years of the automobile. But business risk managers are currently looking at e-business risk as another element of business risk. In so doing, they're developing some early standards and metrics that

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