March 07, 2001, 9:23 AM — Hewlett-Packard Co.'s confirmation last week that it has released what will be the final version of OpenMail caught users off guard and left them scrambling to find a viable path for their messaging-system future.
HP said Version 7.0, a beta of which was released for download last week, will end the OpenMail line. While HP said it will continue to support the product for five years, that didn't appease some users.
"I'm quite annoyed at what they're doing," said Tim O'Neill, e-mail administrator at the U.S. Army's Aberdeen Test Center at the Aberdeen Proving Ground in Maryland. "My agency spent a substantial amount of money for seat licenses, plus the subscription [update] program, which is extremely costly. I feel that they have taken our money and walked away from a commitment."
"Their decision came as a surprise to us," said Chris Brathwaite, a spokesman for United Air Lines Inc. in Chicago. United uses HP's messaging product for its in-house messaging, he said, and now the IT department will have to decide what to do with a messaging system that will be obsolete in a few years.
The eyebrow-raising has been widespread.
"It does surprise me," said Mark Levitt, an analyst at IDC in Framingham, Mass. "This is probably a business decision outside the OpenMail group to cut [an unprofitable product]."
While users and analysts expressed surprise at the news, the demise of OpenMail may have been a foregone conclusion, Levitt said, noting that several years ago, HP backed off from plans to make OpenMail compatible with Microsoft Corp.'s Windows NT and 2000 servers.
Asked last week why HP opted not to release a version of OpenMail for NT, HP spokeswoman Shirley Quastler responded, "I can't speculate on that."
Levitt and analyst Dana Gardner at Aberdeen Group Inc. in Boston said OpenMail holds only about 5% of the messaging market, though HP claims 60% of the 1,000 largest companies in the world use it.
HP, meanwhile, is building its hosted messaging products for Internet service providers around messaging software from Openwave Systems Inc. in Redwood City, Calif.
According to HP, key among the requirements of Internet service providers -- and of hosted messaging in general -- is unified messaging.
"If OpenMail were to be modified heavily to meet new customer requirements [such as unified messaging], it would be a less-efficient product that had moved too far from its original design goals," wrote Nigel Upton, general manager for OpenMail, in an e-mail message to his customers Feb. 26.
Gardner said the fact that OpenMail is old and wasn't built to accommodate Internet standards makes it a liability for HP going forward.