JOB TITLES: Help desk manager
Compensation
Average salary: Nationwide - $54,906
Percent receiving bonuses:
Profit-sharing bonus - 28%
Annual personal performance bonus - 16%
Team performance bonus - 20%
Bonus for completion of major project - 12%
Raises:
Percent whose salary rose over the past year - 71.4%
Average percentage of salary increase - 11.1%
Satisfaction: (Percent who feel fairly compensated)
National average - 51%
Help desk managers - 53.3%
Vital statistics
Experience:
Average number of years in IT - 11
Average number of years at current company - 5
Place in organization:
Average number of direct and indirect reports - 12.1
Highest level of education completed:
Associate's degree - 17.8%
Bachelor's degree - 57.8%
Master's degree - 17.8%
Hours worked and benefits
Average hours worked per week - 47.6
Percent offered employee stock options - 33.3%
Percent offered flexible work hours - 46.7%
Percent offered formal IT training - 42.2%
Percent offered tuition/education reimbursement - 48.9%
Professional resources
Help Desk Institute -
This association for help desk professionals provides information about training
and certification programs along with white papers and links to local chapters.
Helpdesk.com - target="_new">www.helpdesk.com
This site serves as an information portal for service and support IT professionals,
featuring an events calendar and links to support-industry software vendors and
publications.
SOURCE: 2000 INFOWORLD COMPENSATION SURVEY
» posted by ITworld staff
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