August 10, 2001, 9:01 AM — A California law firm has filed suit against Palm Inc. and its former parent company 3Com Corp., claiming that a feature used to synchronize data between Palm's handheld computers and a PC can cause damage to PCs.
The suit, filed Tuesday in San Francisco Superior Court by Pinnacle Law Group LLP, alleges that Palm and 3Com failed to warn users that the so-called HotSync feature in Palm computers could damage certain models of PCs, resulting in users needing to buy a new motherboard for their computer. Specifically, the suit charges that the HotSync feature can disable the serial port on certain brands of PCs.
The suit was filed on behalf of two California Palm owners, and seeks class action status for other users in the U.S. who bought certain models of the Palm V and Palm Vx and who may have been affected by the problem. The allegedly defective Palms were sold since 1999, and the law firm estimates that "hundreds of thousands" of users were affected.
The lawsuit seeks unspecified monetary damages and an injunction requiring Palm to warn users that its PDAs (personal digital assistants) can harm their PCs.
Pinnacle first heard of the problems occurring with PCs from Dell Computer Corp. However, following media reports about the suit, the firm has now received e-mails from people who have also mentioned the problems occurring on systems from Gateway Inc., Compaq Computer Corp., a Toshiba Corp. notebook, and even Apple Computer Inc., said Andrew August, an attorney with Pinnacle.
The scope of Palm models affected has also increased, August said. "Now we've been getting e-mail from people with [Palm] IIIcs," August said. August estimated that, following media reports of the suit, the firm had received anywhere between 12 and 30 e-mails from people who had suffered similar problems while Palms were connected to their serial ports or USB (universal serial bus) ports.
"Palm is not aware of any HotSync operation that will cause damage to computer motherboards," Palm spokeswoman Marlene Somsak said.
One analyst said that if the allegations were true, it would be the first time he had heard of a serial port being damaged by a device attached to it. "If this is true, it sounds like there's some sort of hardware design problem in the cradle," speculated Chris Le Tocq, principal analyst with Palo Alto, California-based Guernsey Research.
"I wouldn't call it impossible, but at the very least extremely unusual," he added.