Agent of e-change

By David Raths, InfoWorld |  Career

Lands' End Executives needed help to understand that "while the front end of the
site looked brand new and was a different way for our customers to do business with us,
the key to success would be how well we did as a company to understand and incorporate
this new Internet front end with all of our current core back-end processing -- the
core order-fulfillment processing and inventory processes," Loranger says.

"There's a recognition here that IT can and is shaping new business models," says
Eastman's David Holden, "and both IT and line managers have to be aware of that."

What that means, says Highsmith, is that IT must re-examine the fit between
department capabilities and functions and the e-commerce mission. "We keep saying the
Internet is goiing to change everything, but in IT some people don't seem to think it's
going to change how they do work," Highsmith says.

Join us:






Spotlight on ...
Online Training

    Upgrade your skills and earn higher pay

    Readers to share their best tips for maximizing training dollars and getting the most out self-directed learning. Here’s what they said.


    Learn more

Answers - Powered by ITworld

ITworld Answers helps you solve problems and share expertise. Ask a question or take a crack at answering the new questions below.

Ask a Question