Several readers have recently reported fulfillment issues at Amazon.com where items that were listed as shipping within 24 hours took weeks before entering the shipping process. E-mails to customer service reps at the company went unanswered. The jury is still out on sales at the online megastore during the holiday shopping quarter.
"SO WHAT DO you really think the big story of next year will be, Bobby?" Randi asked as she kicked at the papers on my office floor with her spike-heeled boot.