CA revamps Unicenter help desk software

InfoWorld |  Software

Although not technologically resistant, Welch tends to be careful about spending money on computer systems, Arcoraci said. It took about six months to fully tailor the software to Welch's needs, but Arcoraci consolidated his staff of eight IT specialists into a single unit after finishing the installation. Before, he had two departments -- one for managing the system and the other for managing user problems.

"We never do technology for technology's sake," he said. "This was a big step."

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