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Service-level agreements

	For Web apps, get a service guarantee IDG News Service, Feature
	Oracle preps expanded SLAs for outsourcing offer ITworld.com, News
	Pay the fine, forget the problem Computerworld Today, News
	Euro domain registries push ICANN for quality standards ITworld.com, News
	WorldCom opens customer service center ITworld.com, Product information
	NationalGeographic.com tests SLA monitoring service Computerworld online, News
	New federal SLA guidelines released InfoWorld.com, News
	Toward a lean and mean IT machine InfoWorld, Product review
	ASP adoption rate in infancy Network World Fusion, News
	The art of carrier negotiations Network World (US), Opinion
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