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Keeping your IT partners on a short leash

February 13, 2001, 01:09 PM —  InfoWorld — 

By now, everyone even remotely involved in business, from CEOs to custodians, has heard about and, in some cases, suffered from the shortage of qualified IT staff. In today's highly competitive and constantly evolving business world, a shortage in technical employees can spell disaster, whether it be from loss of revenue or loss of new business avenues.

Managing outsourced partners

BUSINESS CASE

Outsourced consultants can provide a useful and timely service, but the relationship must be carefully managed to ensure success. Planning, clear communicating, and providing clear expectations are the keys to a fruitful relationship.

TECHNOLOGY CASE

One of the most attractive reasons to hire outsourcers is that they can bring new technical skills to your business. Be sure to allow enough time to exchange knowledge during and after the project so that your in-house staff can learn the system's technical requirements.

PROS

+ Ready deployment


+ Unbiased, third-party objectivity

CONS

- Possible dependency


- Potential exposure of business secrets

If your company is facing a staffing bind, you may want to outsource some IT functions to a consultant. The consulting field is full of qualified technicians who can help in several areas, including systems architecture, process definition, and software development. All you need is a little prudent planning, a clear understanding of your needs, and a reputable outsourcing partner.

Why outsource?

Even if your company is not facing an immediate staffing crisis, you may still need consulting help from time to time. After all, no company can hope to have an expert in every area; so if you have ambitious technical plans, chances are you'll need specialized expertise sooner or later. A good consultant can be an invaluable resource when thorny issues arise and no one in-house is prepared to deal with them.

Moreover, consultants can be readily deployed, which is not always the case with your own staff. That means you can take care of the task, free up your employees, and satisfy the patiently waiting customer or business unit.

The outsourcing approach also provides third-party objectivity, which can lead you to explore solutions that may have been discounted as unworkable or even completely overlooked by your in-house personnel.

Nor are consultants necessarily expensive. The popular belief is that a consultant will cost your company more than will your own staff, but that's not always the case when you factor in your employees' salaries, benefits, and insurance.

Getting your money's worth

Of course, for all the good it brings, outsourcing can

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