Indian outsourcers already have a large share of outsourced application development
and maintenance and are dominant in business process outsourcing. The country
is now targeting a larger share of the market for remote infrastructure management
services (IMS), and is planning to more than double revenue from these services
to US$15 billion by 2013.
IMS involves managing an enterprise’s core IT systems, including hardware,
software, connectivity and people. The IMS industry is moving towards a remote
delivery model where services are increasing delivered from low-cost locations
by service providers and wholly-owned services subsidiaries of user companies,
according to a report released Thursday by India’s National
Association of Software and Service Companies (Nasscom).
Customers in the US and Europe are increasingly willing to outsource IMS to
offshore locations, because the data does not move out of the home countries,
and is only managed remotely, said Siddharth Pai, a partner at sourcing consultancy
firm Technology Partners International
(TPI) in Houston, Texas.
In India, IMS business is going both to Indian outsourcers, and the Indian
operations of large IT services companies, Pai said. Because of the large staff
component involved in IMS, there are cost benefits in outsourcing IMS to low-cost,
offshore locations like India, he added.
Research done by management consultancy firm McKinsey
for Nasscom, suggests that the IMS business could generate between 325,000 to
375,000 jobs in India by 2013, as 70 to 75 percent of the roles in IMS can be
moved offshore.
Low-cost locations, including India, have so far captured a mere $6 billion
to $7 billion of the IMS opportunity.
Indian outsourcers have so far learned to price their services on the basis
of staff time utilized. They now have to learn more sophisticated pricing that
takes into account other parameters like amount of computing power being managed,
if they are not to risk losing money in the business, Pai said.
