"What's most interesting is this monitoring capability gives us the ability to monitor transaction speeds and response time," he says. Toward the end of the year, USi will offer SLAs that guarantee application performance. Goldschlag says the synthetic transaction monitoring is up and running but that is a first step. Now USi has to be sure that its servers are performing at satisfactory levels. "We want to see performance trends over time, and then we may need to build systems to support the desired guarantees," he says.
Christensen says in the next five to 10 months, several enterprise ASP will start offering more detailed SLAs, compared with the "flimsy ones that currently exist and don't provide any legal recourse for users."
ASP customers are generally guaranteed network and server availability, which is not enough for most businesses to even consider transferring sensitive financial or human resources data to a third-party provider.