What's more, UrbanMedia was a beta-test version user of Commtouch's online customer management center feature. When some internal programming work is complete, UrbanMedia will have a single system for entering customer information and managing the servicess they receive. UrbanMedia's developers are creating the necessary APIs and XML interfaces to link Commtouch and UrbanMedia's back-office systems.
"Now, when a customer signs up for e-mail, we have to create the mailbox for the account and then correlate that information with our back-office system by hand," Gerich says. She expects the link between the internal systems and the application service provider's systems to be complete by the end of this quarter.
So far, Gerich is satisfied with her relationship with Commtouch. "We just did a survey of our clients and we heard nothing but compliments on the e-mail system," he says.