April 23, 2001, 2:43 PM — Last week's newsletter stressed that doing a "return on investment" analysis is individualized - and from an IT perspective, that's its chief value. While generic approaches, such as calculators, are very useful for getting the ball rolling, meaningful ROI analysis requires you to look closely at your processes, costs and tool set.
Last week I touched upon some of the various terms surrounding ROI. I also looked at calculating cost, and the importance of having historical metrics. This week, I want to briefly touch on some examples of criteria and approach. The goal isn
