Brainshare registration still not perfect

By Dave Kearns, Network World |  Networking

According to WingateWeb's Tom Karren, the development team "created a system that does much more than just allow attendees to create schedules. We have integrated a solution that moves sessions from conception to presentation with all of the associated logistics involved. There is more to this process than you might imagine." I'm sure there is, Tom, but from the user's perspective the answer is, " So what? " The user doesn't care how neatly you've tied together in one app what it used to take three apps to do, if you've diminished his experience at the same time.

Now, according to both Novell and WingateWeb spokespeople, it’s "only a few alumni" who are complaining - but only the alumni have something to compare this diminished process against, since they remember the better process they previously used!

It appears that, once again, form has triumphed over function. In WingateWeb's defense, though, I will say that they have been almost daily tweaking the code in response to user complaints. Unfortunately, it’s farr too little, and far too late.

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