Once Broadwing's service is up and running, Lupul believes it will appeal to remote workers, but doesn't expect the service to replace any private line networks.
"With DSL as an upgrade to dial-up or ISDN, there's a high expectation you're going to be achieving good customer satisfaction," she says. "When DSL is being used as a replacement for private-line access, because it has to travel through a public frame relay cloud, there's not as high a chance of meeting or exceeding customer expectations."
