Symbol provides its own handheld devices, which incorporate technology licensed from Palm and function as a phone, walkie-talkie and pager. At San Jose International Airport, American Airlines is trying them out for express check-in operations. Symbol works with voice gateway vendors to link its wireless voice/data LAN to a standard PBX.
The voice decision doesnt have to be an either/or one. While the official rhetoric is quite polarized, both camps are actually hedging their bets. Cisco champions the IP PBX concept but is also a leading provider of voice gateways. Nortel is developing its own IP PBX line.
Meanwhile, peaceful coexistence may be the way to go. If you have a huge campus that has maxed out the capacity on an existing PBX, you can expand via an IP PBX and use the old and new platforms together.
| Is it time to do LAN telephony at all, whether it be with a new type of PBX or a gateway into an old one? Paul Strauss, a senior analyst with market research firm IDC, offers some clarification and caution:|