Report on the top ISPs
March, 2001 report
Through statistical analysis of Visual's Internet BenchMark data for dial-up service, we rank the top ISPs in the business-to-business, national and regional ISP markets, as they compare to other vendors within the same market.
The list of the following ISPs are those ISPs that outperformed the average within their metric. The ISP that is listed in bold was the top performer for that category.
| Category | ||
| 24-hour CFR% | Reflects how often a modem call to the provider gets through successfully over a 24-hour period. A failure would include a busy signal, ring no answer, modem problem or login failure. The lower the call failure rate percentage, the better. | |
| National average | Regional average | B2B average< average |
| 3.50% | 3% | 2.90% |
| Top ISPs* | ||
| AT&T | Ameritech | AT&T (GNS) |
| EarthLink | RCN | Genuity |
| MSN | SBIS | McLeod USA |
| Verizon-West | Verizon-South | UUNET (GridNet) |
| XO | ||
| * Those ISPs that performed above the average in the category noted; bolded ISPs are the top performer for this metric within their respective classification | ||
| Category | ||
| Evening-hour CFR% | How often a modem call to the provider gets through successfully during the evening hours. A failure would include a busy signal, ring no answer, modem problem or login failure. The lower the call failure rate percentage, the better. | |
| National average | Regional average | B2B average |
| 4.50% | 4.20% | 3.50% |
| Top ISPs* | ||
| AT&T | Ameritech | AT&T (GNS) |
| EarthLink | RCN | Genuity |
| JunoWeb | SBIS | McLeod USA |
| MSN | Verizon-North | UUNET (GridNet) |
| Verizon-West | Verizon-South | XO |
| * Those ISPs that performed above the average in the category noted; bolded ISPs are the top performer for this metric within their respective classification | ||
| Category | ||
| Business hour CFR% | How often a modem call to the provider gets through successfully during weekday business hours. A failure would include a busy signal, ring no answer, modem problem or login failure. The lower the call failure rate percentage, the better. | |
| National average | Regional average | B2B average |
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