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Call center software

	Dell opens another call center in India IDG News Service, News
	HP sets up India call center IDG News Service, News
	Security flaw in Cisco CallManager could lead to DoS ITworld.com, News
	Call center market blooms in Latin America ITworld.com, News
	IRS call center upgrade aims to boost tax-time services Computerworld, Feature
	Compaq debuts new servers aimed at telcos Network World, Product information
	IBM enhances WebSphere eCommerce Suite, boosts Java InfoWorld, Product information
	3Com forms CommWorks www.infoworld.com, News
	Start-up eStara lets Web sites talk to customers www.nwfusion.com, News

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More Call center software Topics

	TAPI (Telephony Application Programming Interface)
	IBM enhances WebSphere eCommerce Suite, boosts Java InfoWorld
	Call Center Management
	Dell opens another call center in India IDG News Service

	Third-party call control
	3Com forms CommWorks www.infoworld.com

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