This book's step-by-step approach to VoIP deployment and management will set you on your way to a successful VoIP integration. The chapter excerpted here, titled "Building a Business Case for VoIP," points out some of the benefits that VoIP can provide and discusses how to analyze return on investment for VoIP implementation and management.
Authors: John Walker and Jeffrey Hicks
ISBN: 1587200929
Published by Cisco Press. Visit www.ciscopress.com for a detailed description and to learn how to purchase this title.
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