Study: Apple leads in phone-based tech support
Vocal Laboratories has published the results of a study that shows Apple leads other PC makers in telephone-based tech support. The study said that 58 percent of Apple customers reported that they were "very satisfied" with the results of their call, compared to 46 percent of Dell customers and 43 percent of HP customers.
Microsoft offers new time-sensitive support service
Microsoft for the first time has said it will pay a financial penalty if it doesn't reach its service-level goals for a technical support product.
Computer Repair Services Advice for Smarter Technical Staffing
Do you provide the best computer repair services to your valuable clients? If you are like many other computer repair services business owners, you probably feel challenged when trying to provide high-level technical services and run your business … especially when running your business entails managing a staff of technicians.
Cool tools to save on shipping
Sending your holiday cheer doesn't have to break the bank. Surfing to the right sites can save you time and money, and spare you needless frustration, so don't buy a single stamp before reading on.
Reliance Globalcom Managed Ethernet Services Drive Network Expansion
– Reliance Globalcom, a leading global provider of enterprise, wholesale, consumer and managed services, today announced that international law firm Paul, Hastings, Janofsky & Walker LLP (Paul Hastings) selected its Managed WAN Ethernet and Managed Premium Internet services across offices in Asia, Europe and the U.S. Paul Hastings is leveraging Reliance Globalcom’s expertise in plug-and-play Ethernet technology and control of the world’s largest privately owned fiber backbone to support projections for continuation of its 20 percent year-over-year growth.
jfruh
Apple syncing patent can't come soon enough
pasmith
New Twitter features borrow from 3rd party clients
Esther Schindler
Open Source Changes the Software Acquisition Process
mikelgan
How to set up continuous podcast play on the new iTunes
David Strom
Five important Windows 7 mobility features
sjvn
Guard your Wi-Fi for your own sake
Sandra Henry-Stocker
Grepping on Whole Words
Sidekick: The Good News & the Bad News
Either way you look at it Microsoft Data Center management did not follow standards or best practices in this failure. In which case it makes me wonder more about the outsourcing of corporate data much less personal data.
- mburton325
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Unix Tip: Finding services on a subnet
Computer Repair Services Advice for Smarter Technical Staffing
Microsoft offers new time-sensitive support service
Study: Apple leads in phone-based tech support
Microsoft finally stays on message about services
Dell adds storage, disaster management services to portfolio
Microsoft's online woes hint at larger vulnerability
Microsoft pitches proactive enterprise support
Reliance Globalcom Managed Ethernet Services Drive Network Expansion
Cool tools to save on shipping