Telecommuting environments need strong policies

March 13, 2001, 12:43 PM —  InfoWorld — 

Telecommuting is becoming the de facto way of doing business in many organizations. Considering its many advantages for both employees and employers, this is not surprising. Employees get to operate under a more flexible work schedule, must endure no commute hassles, and can be more productive with fewer interruptions. From the business side, the major benefits include hiring from a wider range of candidates, saving dollars in office space costs when telecommuters use shared offices, and, of course, enjoying improved employee productivity and job satisfaction.

But the world of telecommuting isn't all glowing positives. To make it work, both managers and employees need to commit to an extra effort on the communication front, and provide a broader range of support and workflow options. Without constant face-to-face interactions, working relationships can be much more difficult to foster and maintain.

In the best possible scenario, your company will have the time and resources to build a detailed plan for launching a large-scale telecommuting effort. After all, before taking the telecommuting plunge, many decisions must be made and policies must be designed. Try to set up a task force or find someone with telecommuting experience to lead the charge in creating your telecommuting policies and procedures document.

Telecommuting in the balance

BUSINESS CASE

Some aspects of telecommuting benefit both the company and the employee, whereas others are simply factors that must be dealt with for telecommuting to be a practical reality.

PROS

+ Increased productivity


+ Less office space required


+ Decreased employee turnover rates


+ Increased worker satisfaction


+ Broader job market for hiring new employees


+ Flexible work schedules


+ Reduced commuting time and costs for workers

CONS

- Increased IT support costs


- Loss of office camaraderie


- Communication issues


- Greater management demands

Of course, some members of your staff may already be telecommuting, and driving the need to establish a more structured set of policies and procedures. This can actually be a big benefit when it comes to creating these poliicies. Take a close look at how well the situation is working with these first-adopter telecommuters. Talk to them, talk to their managers, and talk to their co-workers. You will most likely find that they have set up a number of ad hoc procedures that make telecommuting work more smoothly, and you can use them to help design your policies and procedures for other workers.

There are several steps that should be followed to smooth out the support of your telecommuting workers. First off, your company needs to take a close look at the existing workflow and communication habits of the potential telecommuters. Many of these workflow issues will be affected by the change to telecommuting, such as paperwork signoffs and information transfer. If your company relies heavily on face-to-face meetings, these will have to be modified so that teleconferences can take their place. Electronic document formats will need to replace paper unless you plan on using the fax machine heavily on a day-to-day basis.

Secondly, plans need to be made for how remote

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