B2B vendors must focus on basics

April 30, 2001, 02:02 PM —  Computerworld — 

Business-to-business e-commerce marketplaces desperately need to add mission-critical functionality, according to attendees at last week's Commerce One Inc. user conference here.

Users claimed that the Pleasanton, Calif.-based company and other business-to-business vendors last year rushed enthusiastic customers into unstable online marketplaces and that those vendors must now deliver a more compelling value proposition that works for a broader range of companies. What users said they want and still don't have are fully interoperable products that offer a guaranteed return on investment.

"The industry's been oversold," said Anthony Abate, vice president of IT acquisitions at The Hartford Financial Services Group Inc. in Hartford, Conn. "We thought we'd be able to move very quickly if only 50% of the hype panned out. It's really more like 5% to 10%," he added.

According to Abate, his company's online procurement has been limited to simple catalog purchases such as office supplies. The Hartford's established computer hardware and software suppliers have yet to enter such marketplaces.

CEO Predicts Bright Future for B2Bs

New Orleans

In front of 1,500 people at his company's user conference here, Commerce One CEO Mark Hoffman said the world is moving toward online trading and vowed that his company will be there when the world arrives.

After the vendor and its business-to-business brethren saw revenues drop in the first quarter, many questioned whether the business community is ready, willing and able to completely re-engineer its supply chain. Hoffman said the change will happen and will be felt on many fronts.

"I see a world that is not consolidated down to a few big marketplaces. I see a world of multiple distributed marketplaces," he said.

From one-to-one trading portals to complex, collaborative exchanges, Hoffman believes, businesses will be active in all sorts of online trading. He said the key for his company is to reduce costs, extend the reach of the marketplaces, improve visibility and increase speed.

Last week, Commerce One announced separate deals with SAP AG and Microsoft Corp. designed to improve the flow of internal and external business data and to broaden the pool of companies that can link to online exchanges.

Yet in a smaller session at the conference, Keith Colonna, Commerce One's vice president of e-revolution, acknowledged that marketplaces have yet to deliver the key functionality many users wanted when they entered those arenas.

Colonna said collaborative supply chains are still an unrealized dream. In fact, he noted, many companies still need to improve internal collaboration and flow of data before they can integrate successfully with an external trading partner.

"Everybody's asking for the supply chain in a box, which really doesn't exist," he said.

Colonna also said marketplaces have been "a win-lose proposition," good for buyers but bad for suppliers. "We have to find a better balance," he said.

"For a large supplier who's already got critical mass in the market, the only reason to join

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