B2B vendors must focus on basics
Business-to-business e-commerce marketplaces desperately need to add mission-critical functionality, according to attendees at last week's Commerce One Inc. user conference here.
Users claimed that the Pleasanton, Calif.-based company and other business-to-business vendors last year rushed enthusiastic customers into unstable online marketplaces and that those vendors must now deliver a more compelling value proposition that works for a broader range of companies. What users said they want and still don't have are fully interoperable products that offer a guaranteed return on investment.
"The industry's been oversold," said Anthony Abate, vice president of IT acquisitions at The Hartford Financial Services Group Inc. in Hartford, Conn. "We thought we'd be able to move very quickly if only 50% of the hype panned out. It's really more like 5% to 10%," he added.
According to Abate, his company's online procurement has been limited to simple catalog purchases such as office supplies. The Hartford's established computer hardware and software suppliers have yet to enter such marketplaces.
"For a large supplier who's already got critical mass in the market, the only reason to join
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