One issue is becoming increasingly important as organizations attempt to address their security and compliance requirements: Log management. Join Kelly Kavanagh, Principal Research Analyst from featured analyst firm Gartner Inc. and Doug Barbin, Security Architect from VeriSign, for “Actionable Tips for Developing a Log Management Strategy.” Learn what is required to implement a successful log management program, how organizations are addressing the issues associated with log management, and how to avoid some of the common pitfalls associated with deploying and managing a log management solution.

Sponsored by: VeriSign
Speakers: Kelly Kavanagh, Doug Barbin
Type: Video (22 minutes)

Banks are pursuing innovative and transformative customer service differentiation strategies to win and retain their client share in the highly competitive global financial services market. As products get commoditized, customers get more demanding and interest based income shrinking, banks are trying to differentiate with customer centric strategies like convenience banking, personalized and fee based products and packages as well as customer relationship based pricing. Banks are increasingly deploying a centralized relationship based pricing platform to gain holistic customer view across all products for reducing customer churn as well as to prevent revenue leakage with a more disciplined pricing practice across the enterprise. Listen to this informative webcast from SunTec featuring Gartner to understand the break away strategies adopted by global banks around the relationship-based pricing concept.

Sponsored by: SunTec
Speakers: Susan Landry , Shaji Thomas
Type: Video (17 minutes)

The pressure on organizations to protect and manage data keeps intensifying, especially thanks to email. Many companies now consider email to be mission critical. In fact, according to recent studies: Email and other messaging applications store as much as 75 percent of a company's intellectual property; 79 percent of companies accept email as written confirmation of transactions; and 75 percent of Fortune 500 litigation involves discovery of email communication. In this webcast, trusted advisors from Gartner and Symantec look at the challenges companies face with storing, managing and discovering critical company information, and more importantly, the solutions you can use to conquer those challenges.

Sponsored by: Symantec
Speakers: Carolyn DiCenzo, Nick Mehta
Type: Video (31 minutes)

With numerous languages, multiple geographic locations, and the lack of a communications plan, most global rollouts of enterprise applications start off with a slim chance of success. So, how do you maximize your investment? And how do you ensure end users adopt the new system and achieve successful business performance?In this program, representatives from Gartner, OnDemand Software, and Dade Behring offer tips for project teams to achieve a successful implementation.

Sponsored by: Global Knowledge
Speakers: Pat Phelan, Kevin C. Riley, William Magagna
Type: Video (20 minutes)

Today, information is critical to sustaining a strong competitive edge. For companies to survive they must be able to use and manage their information. Join experts from Gartner and Hewlett-Packard as they examine the challenges in building better business intelligence solutions.

Sponsored by: HP
Speakers: Donald Feinberg, Ben C. Barnes, Jonathan Wu
Type: Video (24 minutes)

Hear experts from Gartner and Longview discuss the many advantages Corporate Performance Management (CPM) offers, including: A closed-loop approach to metrics, planning and reporting; Consistency in business processes; Alignment between top-level goals and bottom-level objectives; And a more uniform approach to information gathering and control.

Sponsored by: Longview
Speakers: John Van Decker, John Power, Chris Poinsatte
Type: Video (36 minutes)

Enterprise Feedback Management (EFM) is all about harnessing customer insights to drive strategic and operational improvements. It's about cultivating a customer-centric culture within your business. In fact, Gartner projects that by 2008, 40 percent of total feedback system deployments will be done through EFM solutions.In this webcast, trusted advisors from Gartner, Microsoft, SPSS and TARP Worldwide examine the drivers behind this trend and, more importantly, the solutions companies are using today to turn their customer insights into profitable actions.

Sponsored by: SPSS
Speakers: Ed Thompson, James Corriveau, Karl Dittman, Dennis Gonier
Type: Video (34 minutes)

Accurate and up-to-date data forms the foundation for flawless electronic business. A successful master data management (MDM) program requires the commitment of empowered people, effective processes, and well placed technology. The program you are about to see will look at the key components of a MDM program as well as the importance of planning to optimize your return on investment.

Sponsored by: Liaison Technologies
Speakers: Bob Renner, Bill Stolte, Andrew White
Type: Video (26 minutes)

In today's competitive environment, diverse technologies are coming together to help organizations boost overall productivity, provide better customer service, and enable compliance. FileNet, an IBM Company, delivers a broad range of tightly integrated compliance, process and content management solutions to empower organizations to foster innovation and accelerate business performance.

Sponsored by: FileNet
Speakers: Toby Bell, Martyn Christian
Type: Video (17 minutes)

Effective enterprise search means far more than finding information fast: It makes an organization more efficient, improves compliance efforts and keeps you out of legal trouble. And it encompasses not just internal documents but external data and audio and video files as well. In this webcast, trusted advisors from Gartner and Coveo help you determine the right enterprise search solution for your needs.

Sponsored by: Coveo
Speakers: Whit Andrews, Laurent Simoneau
Type: Video (22 minutes)

Critical business initiatives such as single view of a customer, business intelligence, supply chain management, and Basel II and Sarbanes-Oxley compliance require consistent, complete, and trustworthy information. Watch this program now to learn how IBM Information Server helps companies to integrate information in order to deliver business results within these initiatives faster and with higher quality results.

Sponsored by: IBM
Speakers: Ted Friedman, Peter Fiore
Type: Video (17 minutes)

During this session, you'll hear from Gartner, EchoStar, and EMC on how to find common ground between business and IT.

Sponsored by: EMC
Speakers: Paul Goetz, Michael Gerrard
Type: Video (10 minutes)

How do you evaluate a remote management solution and its provider? How do you cost justify the investment? And what are remote management adopters saying about this technology? The program you're about to see provides comprehensive answers to these questions and more.

Sponsored by: Esprida
Speakers: Micael Maoz, J.C. Raby, Tom Weston, Tom Chiarella
Type: Video (27 minutes)

Whether you are a business professional seeking new insights into profitability, a service provider seeking to better understand client problems, or an IT manager needing to deliver information to your organization, the discipline of business intelligence is vital. From the world's first commercial database, through the invention of the relational model, to today's latest integrated platforms for data warehousing, IBM has been the critical innovator in information management. Innovation that matters.

Sponsored by: IBM
Speakers: Bill Hostmann, Karen Parrish
Type: Video (16 minutes)

The plethora of business intelligence products makes it hard to choose and implement the right ones to support business needs. Avanade is helping customers take advantage of a range of technology, from Microsoft SQL Server to Microsoft CRM, to carry out business process-related initiatives and more. Join Gartner Research VP, Bill Hostmann and Avanade VP of Applications & Integration, Eric Blankenburg for their insight into strategies for analytics and the future of BI.

Sponsored by: Avanade
Speakers: Bill Hostmann, Eric Blankenburg
Type: Video (22 minutes)

The channels through which customers interact with companies are constantly expanding, and with that expanded access comes a greater demand for an integrated, real-time view of customer data. Watch this special presentation on customer data integration, featuring John Radcliffe, Research Vice President at Gartner, and Justin Lafayette, Director of Portfolio Strategy for Enterprise Master Data Solutions of IBM.

Sponsored by: IBM
Speakers: John Radcliffe, Justin Lafayette
Type: Video (32 minutes)

After years of technology and application investments, and years of mergers and acquisitions, the "cockpit" for the typical customer service representative is an overwhelming cluster of un-integrated applications and tools. This complexity often results in frustrated agents, long call times, and a poor customer experience. In this video Gartner analysts explore the connection between the complex customer service desktop environment and the challenge in delivering a positive customer experience and identify technology trends that are finally bringing relief to customer service organizations.

Sponsored by: Jacada
Speakers: Michael Maoz, Daryl Plummer, David Holmes, Joel McGinley
Type: Video (32 minutes)

Learn about the best practices for implementing rich Internet applications. Get the insight you need to create engaging web experiences that drive revenue, increase customer satisfaction, and enable better customer decision-making. And hear industry experts from Adobe Systems Incorporated, and featured analyst firm, Gartner, Inc. discuss the benefits of rich Internet applications, choosing a rich Internet client technology solution, developing and deploying rich Internet applications, and Ajax and complementary approaches to Web 2.0.

Sponsored by: Adobe
Speakers: David Mendels, Ray Valdes
Type: Video (33 minutes)

As the walls of the workplace are disappearing and employees are increasingly mobile, organizations in every industry are implementing Integrated Workplace Management Systems (IWMS) to consolidate real estate, facilities, maintenance, and project management systems. In this webcast, trusted advisors from Gartner and TRIRIGA examine the major issues and challenges to workplace management and, more importantly, the technology solutions to help you solve these challenges well into the future.

Sponsored by: TRIRIGA
Speakers: Michael Bell, George Ahn, Robert Fitzgerald, Robert E. Luby, Jr.
Type: Video (39 minutes)