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It's also helpful to ask people you know about their phones. People are usually pretty candid about how much they like or dislike their personal devices and why. Plus they're not trying to sell you something, unlike the sales people in a carrier store.
The iPhone 5 does sound great, and I've also read and heard good things about the Samsung Galaxy III.
I wouldn't be hung up about a keyboard. I thought I had to have one a couple of years ago when I was shopping -- I bought a Motorola Droid II -- but I stopped using my physical keyboard in a couple of weeks. The touchscreen keyboard is just as easy, and your phone will be lighter without the physical keyboard.