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It's a way of automating processes between applications, departments or data silos. It's the same thing as Run Book Automation (RBA). Opalis IT Process Automation from Microsoft is one way to integrate System Center with other systems. As Microsoft puts it, Opalis "helps automate, integrate, and orchestrate operational processes across multiple data, departmental and application silos.......and help[s] align IT services with business bjectives through repeatable, reliable, and standardized best practices."