IT process automation (ITPA), also known as run book automation (RBA), is the ability to orchestrate and integrate tools, people and processes through workflow.
Benefits of ITPA include: reduced human errors, faster response to mission-critical system problems and more efficient allocation of resources. However, achieving these benefits isn't always trivial. In complex IT environments - particularly when systems are virtualized or cloud-based - implementing IT process automation can be challenging.
Answer
IT process automation (ITPA), also known as run book automation (RBA), is the ability to orchestrate and integrate tools, people and processes through workflow.
Benefits of ITPA include: reduced human errors, faster response to mission-critical system problems and more efficient allocation of resources. However, achieving these benefits isn't always trivial. In complex IT environments - particularly when systems are virtualized or cloud-based - implementing IT process automation can be challenging.
Ayehu.com explains IT process automation.