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All IT systems have rules and procedures for their correct and efficient operation. Run Books, “Cheat Sheets” or Operations Manuals offer pages of information to the reader on how and when to perform specific tasks and procedures, but that is where they stop.
Many companies spend large amounts of time and effort defining their internal processes, and then hope that employees follow them. But in a world of rapidly changing technologies and fluid company operations, simply defining procedures is not enough.
IT Process Automation (ITPA) takes all this process knowledge and automates it, providing rapid, repeatable and error-free implementation of virtually any operational activities and processes.
There are numerous benefits to ITPA including:
If you want more information on the benefits or how to start with itpa take a look at Cortex.