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Part of the answer is that AT&T spent $17,430,000 on lobbying politicians in 2012 to help make sure they don't have to provide decent broadband services due to "socialist" regulations.
Comcast spend $14,750,000 last year.
Time Warner was much thriftier, and only bought $3,548,000 worth of political influence in 2012.
How much attention do you think is being paid to your voice/vote compared to that?
They do not care if you are happy. They do not care that America is a second world country in terms of broadband access/speed. They care that they make as much money as possible, which means spending as little as possible on infrastructure and equipment. That's why it sucks.