How do you bill for independent sales reps in a company IT contract?

I have a support contract with a client who has sales reps that are only paid commission. Since the reps own their own laptops, the company doesn't want to pay for their IT support. But, they want to have some sort of contracted monthly flat-fee to support these people, perhaps paid by the reps directly or a lump sum in the contract for their coverage. What do other people do regarding this type of situation?/

Topic: Business
Answer this Question

Answers

2 total
jimlynch
Vote Up (9)

Hmmm. This is an interesting question. What kind of support would these sales reps actually be getting? What sort of services are they using? Bandwidth? Software? How much worker time are they taking up?

I think you already have an idea of how you would structure a fee, but you might also want to sit down and figure out what the exact dollar figure is that they are costing you for support (or as close as you can get).

Once you've figure that out, you can then easily opt for the monthly fee or lump sum, depending on what works best for you. But until you've costed out the services, you are pretty much not going to get anywhere.

jnaze
Vote Up (5)

speedsoft_tw63982446

Thanks for the question! Just Tweeted to ITworld's followers ...

Ask a question

Join Now or Sign In to ask a question.
Thanks to the cloud, the “as a service” trend is getting a little out of control
Technology companies make up almost half of the businesses ranked highest by their employees for culture and values in a new survey
For weeks we've heard rumors that Google would be acquiring Twitch. What a surprise when Amazon turned out to be the buyer. Are you ready for a "Buy now" button on your livestream?
You can get browser extensions to stop advertisers from tracking you, but until now there hasn't been one that can prevent you from getting suckered by hucksters on news sites.
Ryan Carmack, the 9 year-old son of the famed programmer and game designer, has released Pong-clone called Angry Face
Technology is changing the way every department, from marketing to human resources to finance, is achieving its goals.
Also, how Tweet-shaming saved me from cutting the cord
A new study reveals that Java developers make the most while JavaScript programmers are the most wanted
CIOs and venture capitalists can often educate each other on how to evaluate tech trends to successfully construct deals.
Mark Zuckerberg’s latest app takes onerous Terms of Service to a strange new level
Join us:
Facebook

Twitter

Pinterest

Tumblr

LinkedIn

Google+

randomness