How much more attractive does 24/7 support make Google Apps for your cloud based office suite?
Google announced that it is going to have telephone tech support available 24/7 for Google Apps. For me it is a definite positive development, because when people want a solution for a problem from me, they want it yesterday. If I don't have an immediate answer and there is no one to contact with the expertise to help, I can get a lot of grief for not having an all-knowing IT crystal ball. Assuming the support is reasonably competent, is this going to make a difference in your assessment/adoption of cloud based productivity suites?