How much more attractive does 24/7 support make Google Apps for your cloud based office suite?

ncharles

Google announced that it is going to have telephone tech support available 24/7 for Google Apps. For me it is a definite positive development, because when people want a solution for a problem from me, they want it yesterday. If I don't have an immediate answer and there is no one to contact with the expertise to help, I can get a lot of grief for not having an all-knowing IT crystal ball. Assuming the support is reasonably competent, is this going to make a difference in your assessment/adoption of cloud based productivity suites?

Answer this Question

Answers

2 total
rhames
Vote Up (12)

Anytime I have an issue and can speak to an actual person that is knowledgeable (knowledgeable being an extremely important caveat) to resolve the problem, I consider that a major plus.  I haven't really experienced any unresolvable issues with Google Apps, but being able to access customer support if I do is a comforting bit of insurance.  Even so, my first reaction if I cannot resolve an issue is to go online and seek help in a forum instead of ringing tech support.  If Google's telephone support is available for all users, and not just admins/IT, it could be a real time saver for me if employes start attempting to answer some issues on their own at a higher rate. 

jimlynch
Vote Up (12)

Hi ncharles,

I think it's absolutely a positive thing. It lends confidence to potential users of Google's service and - if the support is good - a helping hand to IT folks that have to deal with end users.

I think we'll have a much better idea after the support service develops a track record. If it's a good one it will definitely be a huge plus for Google. If it stinks then it'll be a cautionary tale for any companies thinking of the using the service.

Ask a question

Join Now or Sign In to ask a question.
Mobile computing, OpenStack and containers win, NSX, vCloud Air details too thin at VMware show.
Microsoft is now letting customers subscribe to Office 365 in monthly payments within its Office for iPad apps.
Consulting and technology firm, Oakton, has unveiled the results of a survey it has had commissioned with clients on their current and future ERP implementation plans. And the conclusions that can be drawn from it aren't pretty.
The rebrand reflects a sea change change in how companies buy IT products.
If photos were stolen during a cloud hack, enterprises may be more skittish over cloud use.
When not busy helping to find new treatments for cancer, IBM Watson is helping to cook up a few new dishes as well.
Thanks to the cloud, the “as a service” trend is getting a little out of control
IBM continues to make the case for the nascent field of cognitive computing, showing off some Watson prototypes Thursday that could help speed scientific discovery in the medical field, by scanning large volumes of literature and data far more quickly then humans can, and suggesting possible leads.
NASA migrated 65 software applications, including its flagship NASA.gov website to the cloud in 22 weeks, and the space agency is still in the midst of a massive deployment to the cloud.
Is it crazy to pay $1300 for a Chromebook? Some reflections after a year and a half of living with Google's luxurious Pixel.
Join us:
Facebook

Twitter

Pinterest

Tumblr

LinkedIn

Google+

randomness