Tips for cloud computing SLAs

afinch

Looking for tips and other considerations for SLAs with cloud computing providers.

Tags: SLA
Answer this Question

Answers

2 total
jimlynch
Vote Up (7)

Hi afinch,

You might find this article about cloud computing SLAs interesting.

Cloud Computing and the Truth About SLAs
http://www.computerworld.com/s/article/9221644/Cloud_Computing_and_the_T...

"So why do people obsess about SLAs?

For one, it gives people a sense of control. Sitting in a room, insisting on special treatment, redlining a contract and replacing one set of language with another all make people feel like they're asserting their dominion. And that feels great. But don't imagine that you're going to fundamentally change the provider's contract. I learned this at an SLA presentation given by an attorney. After devoting 90 minutes to the minutiae of contracts, he concluded by saying, "Of course, you won't be able to change the standard contracts much, because they're written to reduce the provider's responsibility. What you're discussing is how much of a service credit you're going to receive."

People also obsess about SLAs because they provide a basis for post-outage haggling. Being hard-nosed up front may mean greater compensation later. But keep it in perspective: no matter how much you haggle, you're not going to be fully compensated for the business loss resulting from the outage."

StillADotcommer
Vote Up (7)

 

There is an excerpt you might find helpful from a Cloud Computing Whitepaper that addresses this issue:

http://www.ibm.com/developerworks/cloud/library/cl-rev2sla.html?ca=drs-

 

Ask a question

Join Now or Sign In to ask a question.
IT leaders need to learn how to manage the evolving legal, privacy and compliance issues of SMAC contracts.
California is moving its IT services to a cloud, on-demand, subscription-based service that state officials believe may meet as much as 80% of its computing needs.
Microsoft has begun boosting the free allowance of its OneDrive cloud-based storage service to one terabyte for subscribers to consumer and college student Office 365 plans.
IBM is offering a potentially powerful incentive in its attempts to entice organizations to move supercomputing jobs to the cloud: a high-speed network communications link called InfiniBand.
Businesses don't have to use Sprint's network or even Android devices.
Dropbox will continue beefing up the business version of its cloud storage and file sharing service, adding security features to shared links, full-text search capabilities and new tools for enterprise developers.
Big Switch Networks this week is unveiling an SDN controller designed to bring Google-like hyperscale networking to enterprises.
Strong sales of cloud products to businesses helped lift Microsoft's revenue by 18 percent last quarter, though its profits declined.
Following through on promises from new CEO Satya Nadella, Microsoft continues to add support for non-Microsoft technologies, allowing them to run well on the company's Azure cloud hosting platform.
Researchers have concluded that those billions of connected devices could help save lives in the event of disaster, even one that knocks out the Internet
Join us:
Facebook

Twitter

Pinterest

Tumblr

LinkedIn

Google+

randomness