Yes, I'll admit it, Lady Gaga is one of my guilty pleasures. Her new album, Born This Way, was made available on Amazon for a one-day promotional price of 99 cents, fans went crazy, and Amazon's download time slowed to a crawl. Huge and unexpected volumes of traffic will naturally cause some slowdown, but it seems not everybody was understanding. Consumers tend to be very unforgiving. We want what we want, and we want it now. How does this incident and others like it affect how consumers will see cloud-based services and Internet commerce in general? It seems that consumers have come to accept Internet-based commerce, but will a handful of overloads push people back into the record stores?