Need flexible help desk management ticketing system


Any recommendations for ticketing system software for internal use? We'd like to start tracking our work better and it would be nice to have a program that could generate reports about tickets monthly and annually to see where we're spending more of our time.

Answer this Question


2 total
Glen Mendoza
Vote Up (11)

We have had great success with FocalScope for organizing ourselves internally. Since you are specifically looking for reporting, FocalScope lets you generate both static and live reports for in depth analysis of every aspect of your internal processes/communications. I can also say the interface is very familiar and took us very little time to learn since it looks like most email clients.

Vote Up (7)


I've worked with a number of help desk ticketing systems, including the freebie that came with the first edition of Microsoft Sharepoint and a horrific bumbling16-bit btrieve-based thing and a custom one that I developed in FileMaker Pro several years back which is still in use today. But by far the best commercial Help Desk ticketing system I've used is Track-It. Highly-recommended.


Ask a question

Join Now or Sign In to ask a question.
In today's dog-merge-dog world, one of the greatest challenges is determining how to weave the IT talent from merging companies into one successful, thriving organization. Divestitures pose the same challenge: deciding who will stay and who will go.
Rimini Street is continuing to rapidly grow revenue for its third-party software support business despite its ongoing litigation with Oracle.
Officials today from the China government appeared at four Microsoft offices, but the purpose of the visits was unclear.
Percentage of former and current workers who approve of CEO drops by 24%, those who disapprove quadruples, after big layoffs hit.
The organizers of the FirstNet LTE public safety network have the frequencies and standards they need to build the system, and they know where the money's coming from. They know how to get there from here, but it won't be a quick trip.
IT leaders need to learn how to manage the evolving legal, privacy and compliance issues of SMAC contracts.
Financial institutions use many technologies to fight crime, but much of the work comes too late, focusing on suspicious activity, like uncharacteristic charges or money transfers, after it happens.
Nearly 90 percent of IT executives expect tech spending to either increase or hold steady. And only 12 percent report budget decreases.
A new survey of IT security professionals shows that many businesses are barely starting to exploit mobile technology, and some of them may be a mobile security nightmare waiting to happen.
California is moving its IT services to a cloud, on-demand, subscription-based service that state officials believe may meet as much as 80% of its computing needs.
Join us: